Cancellation Policy

Cancellation Window

Customers with a registered Joe Bus account may request cancellation through their customer dashboard up to 24 hours before the scheduled departure time, subject to the fare and booking conditions shown at checkout.

Within 24 Hours of Departure

Once a trip is within 24 hours of departure, online self-service cancellation will be locked. Customers requiring assistance should contact Joe Bus directly.

Guest Bookings

Customers who booked as a guest will not have dashboard cancellation tools. Guest customers should contact Joe Bus using the contact information shown on their booking confirmation.

Refunds and Payment Processing

Refund eligibility, timing and payment processing will depend on the final fare conditions and payment gateway rules configured before launch. Those conditions will be displayed during checkout.

Trip Changes or Cancellations by Joe Bus

If Joe Bus changes or cancels a scheduled trip, affected customers will be contacted using the information supplied at booking and provided with the applicable next steps.

Questions

Contact info@joebus.ca or 647-775-0751.